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My Golf Locker: Frequently Asked Questions

How much does it cost?

You tell us. During your My Golf Locker account setup questionnaire, you tell us how much you want to spend per shipment.

 

It's entirely up to you.

 

If you decide to not keep anything from a Locker shipment, there is zero cost to you.

How many items will I receive?

That depends on your chosen budget per Locker shipment:

 

  • $50 - $100 (1-3 items)
  • $100 - $200 (2-6 items)
  • $200 - $400 (4-9 items)
  • $400 - $800 (6-12 items)
  • $800+ - (unlimited - based on your preshipment interview)

 

You set your budget during your initial account setup, but can change it any time. All items are returnable free of charge.

How do I know what I'm being charged for each item?

You will receive a packing slip that tells you what you paid for each item in your Locker, which will also be the amount that you would be refunded for the item if you decide to return it to us.

Are the items you are sending me priced at full retail?

Because of our buying power and opportunities based on volume, the price you pay for items in your Locker will be more economical than paying full retail for most items.

 

We guarantee you will not find a lower price for the items sent to you from any brand authorized retailer during your review period, or we'll refund you the difference.

When do you charge me?

We charge you the day that we ship your Locker package.

How often are packages sent to me?

That's completely up to you. You choose your desired frequency during your My Golf Locker account setup, but change it at any time as well.

 

Here are the initial options during account setup:

  • Every month
  • North Golf Season (Mar through Oct)
  • South Golf Season (Sep through Apr)
  • Each quarter (Jan, Apr, Jul, Oct)
  • Twice per year (Apr, Jul)

When are my packages sent to me?

We send out My Golf Locker packages throughout the month and as often as you choose in your setup questionnaire. For patrons that have been enrolled the longest, your Lockers will ship around the first week of your chosen months. For new patrons, your Lockers will ship throughout the month based on the following:

 

For new patrons -

New Monthly Patrons - If you join on or before the 15th of the month, then your first Locker shipment will be the month of your enrollment. If you join after the 15th of the month, your first Locker will ship the following month.

 

New Golf Season Patrons - If you join on or before the 15th of the month, then your first Locker shipment will be the month of your enrollment if applicable. If you join after the 15th of the month, your first Locker will ship the following applicable month.

 

New Quarterly Patrons - If you join on any day of one of the quarterly shipment months, you will receive a Locker shipment for that month. For example, if you join April 30th, you will receive an April Locker shipment.

 

New Twice per Year Patrons - If you join on any day of one of the two shipment months, you will receive a Locker shipment for that month. For example, if you join April 30th, you will receive an April Locker shipment.

How do I put my Locker shipments on hold or change the frequency?

You can log into your profile at any time and update your frequency of Locker shipments on a monthly basis.  Say it's now Winter time, and you'll be snowed in until March.  Log into your profile and make the necessary adjustments under the "Locker Shipment Budget & Frequency" option from the edit profile dropdown.

 

Please keep in mind that we will send season-appropriate items to you based on the time of year and your location.  We have items from our brands that are not only made for the golf course.  Just because there's snow outside doesn't mean we won't send you a pair of pants or a great jacket that will become your favorite of all time!  Plus, everything is always returnable with no cost to you.

 

We encourage you to give us the opportunity to introduce you to some great apparel items throughout the year regardless if you'll be on the golf course anytime soon or not.

 

Please go to this link - Update My Profile - log into your account, then choose "Locker Shipment Budget & Frequency" option from the dropdown menu on top of the page in order to adjust which months you'd like a Locker sent to you.

How do I update or edit my profile information like brands I like, sizes, etc.?

You can log into your profile at any time and update your favorite brands, frequency of Locker shipments, shipping address information, payment information, sizing, etc. You can update or change anything in your profile at any time right here online.

 

Please go to this link - Update My Profile - log into your account, then choose which area of your profile you'd like to update from the dropdown menu at the top of the page.

How do I change my password, or what if I forgot it?

Please go to this link - Change My Password - and use your email address and current password to log in, then our system will allow you to change your password.

 

If you have forgotten your password, please go to this link - Forgot My Password - enter your email address then click the "forgot password" link.  You will receive an email with instructions on how to acquire a new password.

What if I don't like certain items in my shipment?

You have 14 days from the date you receive your Locker to make an exchange or return and receive free return shipping.  Please fill out the returns card we include with your Locker shipment with relevant information, then use the prepaid UPS return label that we include with your Locker shipment. 

 

Your feedback on returns is very important to us. Our goal is a perfect Locker shipment that fits your needs each and every time. Please make sure to provide feedback on your returns via the returns card included in your Locker shipment. You can even email us your feedback at any time, and we'll take that into consideration when preparing your next Locker.

 

Contact us via email or call us at 1-888-479-1147 if you have any questions or need help.  Please note that Patrons do NOT require an RA# for returns or exchanges.

 

Items returned for a refund or exchange must not have been worn, show any signs of wear and all of the original tags and packaging must accompany the returned item to be eligible for credit.

 

Here's the cool part. We'll add notes to your account reminding us that you didn't like something, so we avoid sending you simliar items in the future. Ultimate convenience strikes again.

How are returns and exchanges handled for items I don't want or don't fit me properly?

You have 14 days from the date you receive your Locker to make an exchange or return and receive free return shipping. Please fill out the returns card we include with your Locker shipment with relevant information, then use the prepaid UPS return label that we include with your Locker shipment.


Contact us via email or call us at 1-888-479-1147 if you have any questions or need help.  Please note that Patrons do NOT require an RA# for returns or exchanges.

 

We will either refund you for the returned item or exchange it – whichever you like. Each item will have a return value that will be indicated in your shipment of items. Exchange items ship back to you for free as well.

 

Items returned for a refund or exchange must not have been worn, show any signs of wear and all of the original tags and packaging must accompany the returned item to be eligible for credit.

What types of items do you send to me?

We send you items from the most popular and most premium brands in golf apparel and lifestyle apparel.

 

During your account setup, you tell us what brands and categories of items you'd like for your Locker shipments. You also tell us your preferred fit for your golf apparel.

 

We get to see all of the absolute finest in golf apparel when we sit down with our brands each season. These are items that most golf shops simply don't have room to carry. We will bring them to you without the hassle of shopping.

 

Our staff of golf apparel experts will choose the best items for you based on your initial account setup and previously accepted items from other Locker shipments.

 

If you are looking for steeply discounted items that are closeouts or last year's products, then this service is not for you. Our service is about Ultimate Convenience, and the products we include in your Locker will be current offerings from the top brands in golf lifestyle apparel.

 

Ultimate Convenience means that we do the shopping for you. We use our expertise in the field to outfit you in the latest that the upscale golf apparel world has to offer.

 

You'll receive items from brands that you'll find in the finest golf shops in the world. These items are the latest designs, utilize the most advanced fabrics and are items that you'll see tour pros wearing on tour this week - not two years ago.

 

You can always return or exchange items free of charge within 14 days of receiving your locker.

What types of items do you not send to me?

We will not send you golf balls, golf gloves, tees or the like. If you are going to a golf course, they'll have plenty of these items for you. We don't want to waste your budget on items that you can get from your local PGA Professional.

 

We will not be sending you closeouts or off-price products from last season that no one else in the golf apparel industry could sell.

Can I ask for something very specific to be added to my Locker shipment?

All of the items that are available on our website are the items that we use to fulfill your Locker shipments. We have built a feature into our website that will allow you to add items to your future Locker shipments.  This feature is called "My Golf Locker List".

 

When on any item page, after entering your size, you will see a button under the 'add to cart' button that reads 'add to My Golf Locker list'.  Simply click on that button, and the item will be added to your Locker List, from which we will shop for your upcoming Locker shipments.

 

Not only that, but you can prioritize each item on your Locker List with either high, medium or low. That way we'll know what you really want to see in your next Locker shipments. Technology at its finest!

 

If you want to let us know via email what you'd like in your next Locker shipment, please do so by shooting us an email.

 

If you want something specific immediately, you can order it right now on GolfLocker.com. You don't want to wait until your next Locker shipment? Go get it right now.

 

Or simply let it ride, and we'll do the shopping for you. Through your setup questionnaire, you tell us your most desired brands and categories of products you want in your Locker shipments. We'll take care of making sure that happens. Ultimate convenience.

Why is this service only offered for men?

We are working on developing this service for women and juniors as well. Stay tuned.

Where do you ship?

We ship to the United States and our military heroes via APO/FPO addresses.

Do you have more questions?

Please call us at 1-888-479-1147 or email us with your questions.