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My Golf Locker

My Golf Locker: Frequently Asked Questions

How much does it cost?

You tell us. During your My Golf Locker Patron Profile questionnaire, you tell us how much you want to spend per Locker shipment.

 

It's entirely up to you.

 

If you decide to not keep anything from a Locker shipment, everything is eligible for a full refund including free return shipping. Please see our return/exchange information below.

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How many items will I receive?

That depends on your chosen budget per Locker shipment:

 

  • $100 - $150 (1-3 items)
  • $150 - $250 (3-5 items)
  • $250 - $500 (5-8 items)
  • $500 - $1000 (8-12 items)
  • $1000+ - (unlimited - based on your preshipment interview)

 

You set your budget during your initial account setup, but can change it any time. All items are returnable free of charge if you return items within 14 days of receipt. Please see our return/exchange information below.

How do I know what I'm being charged for each item?

You will receive a packing slip that tells you what you paid for each item in your Locker, which will also be the amount that you would be refunded for the item if you decide to return it to us per the return procedure below.

Are the items you are sending me priced at full retail?

We guarantee you will not find a lower price for the items sent to you from any brand-authorized retailer during your review period, or we'll refund you the difference.

When do you charge me?

We charge you the day that we ship your Locker package.

How often are packages sent to me?

That's completely up to you. You choose your desired frequency during your My Golf Locker account setup, but can change it at any time on a month-to-month basis.

 

Here are the initial options during account setup:

  • Every Other Month (starting this month)
  • Each Quarter (Jan, Apr, Jul, Oct)
  • Choose by Month
  • Only upon Request
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When are my packages sent to me?

We send out My Golf Locker packages throughout the month and as often as you choose in your setup questionnaire. For patrons that have been enrolled the longest, your Lockers will ship to arrive earliest during your chosen months. For new patrons, your Lockers will ship throughout the month based on the following:

 

For new patrons -

New Every Other Month Patrons – Whichever day you join, in any month, you will receive a Locker shipment for that month. You will then receive Locker shipments every other month after that. For example, if you join April 30th, you will receive an April Locker shipment. Your next Locker shipment will be in June.

 

New Quarterly Patrons - If you join on any day of one of the quarterly shipment months, you will receive a Locker shipment for that month. For example, if you join April 30th, you will receive an April Locker shipment.

 

New Choose by Month Patrons - Whichever day you join, in any month, you will receive a Locker shipment for that month. You will then receive Locker shipments for every month that you have chosen. For example, if you join April 30th, you will receive an April Locker shipment. Your next Locker shipment will be during your next chosen month.

 

New Only upon Request Patrons - You will not receive any Locker shipments unless you request one. We will email you each month to see if you would like a Locker shipped to you that month, and all you have to do is reply to that email with a yes. However, if you want a Locker at any time, you can just shoot us an email and let us know that you’d like one. In that email, you can get super specific as to what your needs are for that Locker, or you can just say something like, “I need some navy pants.”, and we’ll make it happen. Or you can just ask for a Locker, and we’ll send you a Locker based on your Patron Profile, location and prior feedback.

 

Because each Locker is personalized to each Patron, there is no set date each month that all Lockers will ship.

How do I put my Locker shipments on hold, change the frequency or cancel?

You can log into your profile at any time and update your frequency of Locker shipments on a monthly basis. Say it's now Winter time, and you'll be snowed in until March. Log into your profile and make the necessary adjustments under the "Locker Shipment Budget & Frequency" option from the edit profile dropdown. In order to cancel future scheduled shipments, you would choose the "Only upon Request" option.

 

Please keep in mind that we will send season-appropriate items to you based on the time of year and your location. We have items from our brands that are not only made for the golf course. Just because there's snow outside doesn't mean we won't send you a pair of pants or a great jacket that will become your favorite of all time! Plus, everything is always returnable with no cost to you.

 

We encourage you to give us the opportunity to introduce you to some great apparel items throughout the year regardless if you'll be on the golf course anytime soon or not.

 

Please go to this link - Update My Profile - log into your account, then choose "Shipment Budget & Frequency" option from the dropdown menu on top of the page in order to adjust which months you'd like a Locker sent to you.

How do I update or edit my profile information for brands I like, sizes, etc.?

You can log into your profile at any time and update your favorite brands, frequency of Locker shipments, shipping address information, payment information, sizing, etc. You can update or change anything in your profile at any time right here online.

 

Please go to this link - Update My Profile - log into your account, then choose which area of your profile you'd like to update from the dropdown menu at the top of the page.

How do I change my password, or what if I forgot it?

Please go to this link - Change My Password - and use your email address and current password to log in, then our system will allow you to change your password.

 

If you have forgotten your password, please go to this link - Forgot My Password - enter your email address then click the "forgot password" link. You will receive an email with instructions on how to acquire a new password.

What if I don't like certain items in my shipment?

You have 14 days from the date you receive your Locker to make an exchange or return and receive free return shipping via the prepaid FedEx return label that is included with your shipment.

 

Your feedback on returns is very important to us. Our goal is a perfect Locker shipment that fits your needs each and every time. Please make sure to provide feedback via the online Feedback Form. We will email you seven days after your Locker ships with a link to your Locker's Feedback Form. You can also find links to your Feedback Forms for every Locker shipment you have received in your order history.

 

Contact us via email or call us at 1-888-479-1147 if you have any questions or need help. Please note that Patrons do NOT require an RA# for returns or exchanges.

 

Items returned for a refund or exchange must not have been worn, show any signs of wear and all of the original tags and packaging must accompany the returned item to be eligible for credit.  Items with custom embroidery are not eligible for return or exchange.

 

We'll add notes to your account reminding us that you didn't like something, so we avoid sending you similar items in the future. Ultimate convenience strikes again.

 

Please send back any returns to us within 14 days of your receipt of each Locker.  For returns received by us 60 days after your Locker ship date, there will be a 20% restocking fee that will be reduced from your refunded amount per item when we process your refund for those items.  For returns received by us 180 days after your Locker ship date, you will be issued an email gift certificate for our website instead of a refund, as we cannot refund transactions after 180 days, and your email gift certificate will reflect a 50% restocking fee that will be reduced from your gift certificate amount per item when we process your return of those items.

 

Thank you for your cooperation and understanding.

How are returns and exchanges handled for items I don't want or don't fit me properly?

You have 14 days from the date you receive your Locker to make an exchange or return and receive free return shipping via the prepaid FedEx label that is included in your Locker shipment.


Contact us via email or call us at 1-888-479-1147 if you have any questions or need help. Please note that Patrons do NOT require an RA# for returns or exchanges.

 

We will either refund you for the returned item or exchange it – whichever you like. Each item will have a return value that will be indicated in your shipment of items. Exchange items ship back to you for free as well.

 

Items returned for a refund or exchange must not have been worn, show any signs of wear and all of the original tags and packaging must accompany the returned item to be eligible for credit.  Items with custom embroidery are not eligible for return or exchange.

 

Please send back any returns to us within 14 days of your receipt of each Locker. For returns received by us 60 days after your Locker ship date, there will be a 20% restocking fee that will be reduced from your refunded amount per item when we process your refund for those items. For returns received by us 180 days after your Locker ship date, you will be issued an email gift certificate for our website instead of a refund, as we cannot refund transactions after 180 days, and your email gift certificate will reflect a 50% restocking fee that will be reduced from your gift certificate amount per item when we process your return of those items.

What types of items do you send to me?

We send you items from the most popular and most premium brands in golf and lifestyle apparel, shoes and accessories.

 

During your account setup, you tell us what brands and categories of items you'd like for your Locker shipments. You also tell us your preferred fit for your golf apparel.

 

We get to see all of the absolute finest in golf apparel when we sit down with our brands each season. These are items that most golf shops simply don't have room to carry. We will bring them to you without the hassle of shopping.

 

Our staff of golf apparel experts will choose the best items for you based on your initial account setup and previously accepted items from other Locker shipments.

 

If you are looking for steeply discounted items that are closeouts or last year's products, then this service is not for you. Our service is about ultimate convenience and Supreme Service. The products we include in your Locker will be current offerings from the top brands in golf lifestyle apparel.

 

Ultimate Convenience means that we do the shopping for you. We use our expertise in the field to outfit you in the latest that the upscale golf apparel world has to offer.

 

Supreme Service means that we will do what it takes to make you delighted with us.

 

You'll receive items from brands that you'll find in the finest golf shops in the world.

 

You can always return or exchange items free of charge within 14 days of receiving your Locker. Please see our full return/exchange information above.

Can I ask for something specific to be added to my next Locker shipment, or can I preview my future Locker shipments?

The answer to both questions is yes.

 

All of the items that are available on our website are the items that we use to fulfill your Locker shipments. We have built a feature into our website that will allow you to add items to your future Locker shipments. This feature is called your "My Golf Locker List".

 

When on any item page, after entering your size, you will see a button under the 'add to cart' button that reads 'add to My Golf Locker list'. Simply click on that button, and the item will be added to your Locker List, from which we will shop for your upcoming Locker shipments.

 

Not only that, but you can prioritize each item on your Locker List with either high, medium or low. That way we'll know what you really want to see in your next Locker shipments.

 

You will have until the 25th of the month that precedes your next Locker shipment to make changes in your Locker List. After the 25th of the preceding month, we will begin preparing your Locker based on the items that are in your Locker List.

 

Please note that items you add to your Locker List may sell out before your next scheduled Locker.  Items with custom embroidery are not eligible for return or exchange.

 

If you want to let us know via email what you'd like in your next Locker shipment, you can do that too. Please do so by shooting us an email.

 

If you want something specific immediately, you can order it right now on GolfLocker.com. You don't want to wait until your next Locker shipment? Go get it right now.

 

Or simply let it ride, and we'll do the shopping for you. Through your setup questionnaire, you tell us your most desired brands and categories of products you want in your Locker shipments. We'll take care of making sure that happens. Ultimate convenience.

How do I give this service as a gift?

Thank you for your interest in our My Golf Locker Personal Shopping Service as a gift. Since this service is highly customized to each Patron, we have the following gifting method for your recipient to get the most out of this service.

 

Please fill out the initial Patron Profile questionnaire at this link – My Golf Locker. When completing the Profile, please sign up with your name, email address and payment information. For the rest of the Profile questions, please complete them to the best of your knowledge based on what you think fits your recipient’s needs.

 

Once you have completed the form, you will receive a confirmation email from us. Please reply back to our confirmation email with the recipient’s name, email address, phone number and the date on which you would like us to notify them of their gift subscription. As well, please include any special note that you’d like us to include in their welcome email.

 

On the date you request for notification, we will email them a welcome email with your information and note along with instructions on how to log in and customize their Patron Profile for the service. They will then start to receive Locker shipments based on the frequency that you choose for them.

 

Once again, thank you for your interest. Please email us if you have any questions.

Why is this service only offered for men?

We are working on developing this service for women and juniors as well. Stay tuned.

Where do you ship?

We ship to the United States and our military heroes via APO/FPO addresses.

Do you have more questions?

Please call us at 1-888-479-1147 or email us with your questions.